Sales Account Manager (Bilingual French/English)
Job Description
SofterWare is on the “Philly.com Top Workplaces” list for the seventh time! We have enjoyed over 35 years of continuous growth because our employees and customers are happy. Our employees are offered a challenging and rewarding career along with a generous benefits program. SofterWare is a fun place to work and we support a work-life balance.
We offer benefits such as time off to volunteer, meditation classes, and a casual dress environment. In addition, we enjoy company events like a family Halloween open house and an annual holiday party. Our open office is state of the art and provides you with access to a gym, cafeteria, and walking trails, which will keep you energized.
The Sales Account Manager is responsible for developing and closing new business opportunities in an assigned geographic territory for our award-winning software to prospective nonprofit and philanthropic organizations. The Sales Account Manager is also the primary owner of the relationship with clients in their assigned territory. While working with internal teams, the Account Manager will be responsible for understanding the ongoing needs of our clients, their usage of the system and for presenting solutions that we offer to aid in their fundraising efforts. A successful Account Manager will be able to expand the revenue of their territory and maintain a high renewal rate. They will be responsive to marketing-generated leads, incoming requests and will engage in proactive outreach based on a variety of inputs including client usage and contract expiration.
Technology enables our Sales Account Managers to sell and demo our software to prospects so there is very little travel.
Responsibilities
- Manage opportunities in an assigned geographic territory throughout the sales process
- Effectively evaluate prospect needs to recommend appropriate software solutions
- Demonstrate software solutions and products via telephone, internet, trade-shows
- Update, maintain and manage prospect records in SalesforceTM
- Prepare quotes and proposals for prospects using SalesforceTM
- Provide timely, proactive follow-up on all prospect opportunities
- Achieve monthly, quarterly and annual sales goals
- Maintain a strong knowledge of our products as well as the offerings of our competitors.
Requirements
- Excellent interpersonal, organizational, communication, presentation, and telephone skills
- Ability to learn new software products quickly
- Practical, relevant experience in computer software and technology including Microsoft Windows, word processing, spreadsheets, databases, PowerPoint, and web presentation applications (WebEx or GoToMeeting)
- Knowledge of DonorPerfect (or similar) products & services and/or the nonprofit marketplace a plus
- A strong work ethic, a high level of confidence, self-driven motivation, and excellent follow-up skills
- Bilingual
The Sales Account Manager is responsible for developing and closing new business opportunities in an assigned geographic territory for our award-winning software to prospective nonprofit and philanthropic organizations. The Sales Account Manager is also the primary owner of the relationship with clients in their assigned territory. While working with internal teams, the Account Manager will be responsible for understanding the ongoing needs of our clients, their usage of the system and for presenting solutions that we offer to aid in their fundraising efforts. A successful Account Manager will be able to expand the revenue of their territory and maintain a high renewal rate. They will be responsive to marketing-generated leads, incoming requests and will engage in proactive outreach based on a variety of inputs including client usage and contract expiration.
Technology enables our Sales Account Managers to sell and demo our software to prospects so there is very little travel.
"Life at SofterWare is rewarding in many ways. The flexible work schedules allow for a great balance outside of the office. In daily activity, I love working with knowledgeable members from all departments when troubleshooting issues as well as gaining insights for improvements to the current products and future enhancements. I have found that my coworkers have great knowledge of the fundraising industry and they enjoy sharing that experience to make our products the best they can be. "
Matt Krout
Product Developer