Training Specialist


Job Description

If you are looking to advance your skills, gain experience, and become a versatile employee, SofterWare will offer you that opportunity in a dynamic environment.

SofterWare is in the “Philly.com Top Workplaces” list for the sixth time! We have enjoyed over 35 years of continuous growth because our employees and customers are happy. Our employees are offered a challenging and rewarding career along with a generous benefits program. SofterWare is a fun place to work and we support a work-life balance.

We offer benefits such as time off to volunteer, meditation classes, and a casual dress environment. In addition, we enjoy company events like a family Halloween open house and an annual holiday party. Our open office is state of the art and provides you with access to a gym, cafeteria, and walking trails, which will keep you energized.

Candidates must have excellent training, communication, customer service, and problem-solving skills. This position will require frequent travel, both locally and throughout the country. This full-time position involves multiple tasks including, but not limited to:

Responsibilities:

  • Provide training to clients on database management applications in a variety of ways which include:
    • virtual
    • webinars
    • on-site
    • SofterWare headquarters
    • regional class
  • Determine training curriculum
  • Design training materials
  • Ensure clients’ needs are met by working with customers before and after training occurs
  • Anticipate customer needs beyond the prepared curriculum in order to answer questions and provide appropriate guidance
  • Ability to assess and provide clients with comprehensive details of best practices and database improvements in DonorPerfect
  • Ability to make travel arrangements independently
  • Assist the Training Department Team Lead in all departmental tasks as needed

Requirements:

The skills and experience of our Training Specialist typically include:

  • Excellent people and customer service skills
  • Strong written and oral communication
  • Attention to detail
  • 2+ years experience providing training on software applications
  • Proficiency with Microsoft Office, Excel, Word, and PowerPoint
  • Familiarity with the needs of nonprofit organizations preferred
  • Ability to collaborate with others
  • 2 or 4 year college degree preferred

Company Background

SofterWare is headquartered in Fort Washington, PA, with over 200 personnel worldwide. We are a Microsoft Certified Development Partner with thousands of delighted clients throughout the US and internationally and have been featured in Deloitte’s Technology Fast 50, Inc. 5000, and Software Magazine Top 500 list of companies. SofterWare specializes in developing software for vertical markets – primarily nonprofit organizations, private and public schools, child care centers, and camps. We offer an excellent benefits package, including:

  • Quarterly Incentive Bonus
  • Paid time off that includes time off for volunteering and community service
  • Parental Leave
  • 401(k) and Profit Sharing Retirement Plan
  • Medical, Prescription, Dental, and Vision Insurance
  • Pre-Tax Coverage for Dependents and Voluntary Benefits
  • Short-Term Disability
  • Employee Assistance Program
  • Wellness Program

SofterWare provides a challenging and stimulating environment where you’ll be able to work and learn with people who develop some very powerful and exceptional software products. More information about our company and products may be found at our website: www.softerware.com.