Marketing and Comm Jira Request Forms
Bug Fix Request
Found a bug on DonorPerfect.com? Submit a request and provide as much detail as possible, including the page URL, the issue you encountered, and what you expected to happen. You’ll receive a ticket number after submitting your request that you can use to reference the request.
WebTeam or Pardot Operational Request
Need an update or operational task completed by the Web Team or Pardot Team? Submit a request with the details needed to complete the work. You’ll receive a ticket number after submitting your request that you can use to reference the request.
KB Requests
Need a DonorPerfect Knowledgebase article created or updated? Submit a Knowledgebase request when:
- An existing article needs to be updated because the product or process has changed
- You find inaccurate, outdated, or missing information in an article
- A new feature or workflow needs Knowledgebase documentation
- You identify a topic that customers need help with but can’t currently find in the Knowledgebase
Include your name and email address and provide as much information as possible, including links to affected Knowledgebase articles when applicable. You’ll receive a ticket number after submitting your request that you can use to reference the request.