| Updates and Enhancements
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SofterWare is continually adding new improvements and
features into our daycare software. These enhancements are the results
of our clients’ suggestions and concerns, and they are released
at no additional charge to our Support Plan clients. In addition
to adding new features, such as our new e-mail capability, these
enhancements always include new software technology that make
the system faster, more efficient, and easier to use.
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| Unlimited Technical Support |
Unlimited phone support is available at no additional
cost to all Support Plan clients. Support hours are Monday–Friday,
8:30 am–6:00 pm EST.
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| Periodic Newsletter |
The KidsCare Edition of SofterWare World is
a newsletter that is sent regularly to all Support Plan clients.
The newsletter includes information on upcoming enhancements,
training offerings, seasonal procedures, as well as tips and
techniques that help you get the most from your software.
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| FAX and E-mail Support
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SofterWare maintains a dedicated FAX line
that allows users to fax questions and examples of problems
to our support staff. Clients are also welcome to e-mail our
support team for assistance. Technical Support staff members
will promptly review these messages and fax, e-mail, or call
back with the appropriate solution.
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Client-Only Web site
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Support Plan clients can access client-only areas of the site, which allow downloading of updates,
back issues of newsletters and other helpful tools.
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Modem Support
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Those clients who have a modem and the appropriate communications software can benefit from SofterWare’s ability to connect remotely to their computer to diagnose problems and provide solutions. Access by modem also allows for occasional online instruction when appropriate.
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Call the President Hotline
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Clients can call a special 800# to provide feedback directly to the company president, Dr. Nathan Relles. SofterWare is committed to encouraging and responding to our clients’ needs as proactively as possible. This “Electronic Suggestion Box” represents that commitment and gives clients an opportunity to voice their concerns candidly.
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Contacting Support
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Support is available by phone, fax or e-mail.
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Phone
215-542-4389
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E-Mail
Click here to send a request or question to our support department.
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Fax
215-648-4400
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