| CSL Role |
- Serve as client advocate within company
- Improve the frequency and quality of our communication with clients
- Involve necessary staff to address issues
- Follow-up with clients & internal staff to
confirm that problems have been resolved
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| Contact Mary |
| If you have suggestions on how we can improve our services, or if you are not satisfied in any way, please contact Mary directly. |
Toll Free Voice: (800) 875-5002
FAX: (215) 648-4403
E-Mail: mcraig@softerware.com |
| Note that Mary is not a support person and support questions should go to our support numbers. |
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“My main focus is to ensure that our client’s needs are addressed in a timely and satisfactory manner. I urge clients to view me as their advocate in resolving any continuing issue or problem.”
Mary Craig
Softerware Client Satisfaction Liaison |
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