Salesforce Analyst

Job Description

Do you want to work for one of’s Top Work Places? Our employees are very proud that SofterWare is on the “ Top Work Places” list for the sixth time! The two keys to SofterWare’s success are customer and staff happiness, and they are two reasons we’ve enjoyed over 35 years of continuous growth. In addition to a challenging and rewarding career, SofterWare is also a fun place to work with barbeques, Phillies games, company sport’s teams, a wellness program, casual dress environment, and so much more. The success of SofterWare’s products is due, in large part, to the skills and professionalism of our employees. We are currently seeking a Salesforce Analyst/Developer to join our team. As the Salesforce Analyst, you will gather business requirements, define the technical approach and help to expand adoption of the Salesforce platform and solutions throughout the entire organization. You will share the responsibility of the overall health and management of the platform, related to development, upgrades, enhancements and policies and procedures for the platform.

Responsibilities Include:

  • Proactively identify improvement opportunities and execute them from start to finish
  • Define complex business requirements and translate them into CRM solutions
  • Work collaboratively with the Administrator and other department staff to support and improve the Sales, Service and Community Clouds for marketing, sales, support, implementation, content and finance teams
  • Evaluate product releases and new functionality provided by Salesforce and connected applications
  • Research and implement applications that increase productivity and utilization
  • Tier 2 support and training of team leads with regards to all aspects of Salesforce and associated connected applications, ensuring full and effective system adoption and satisfaction
  • Design reports and dashboards that provide an accurate and transparent view of our business results
  • Assist Administrator to actively audit, identify, and resolve data integrity issues
  • Achieve and/or maintain Salesforce certifications through a training curriculum tailored to your interests and business needs

Relevant Business Skills, Experience and Qualifications

  • Understanding or exposure to common industry standard business practices as related to marketing and sales automation (campaigns, opportunity, proposal, sales orders, forecasting, territory management and quotas)
  • Working knowledge of APEX (classes and web services), Visualforce, Triggers, Salesforce APIs, SOQL, and components
  • Working knowledge of HTML, CSS and JavaScript is a plus
  • Ability to balance technical skills with business savvy – ability to transform end-user needs into technical and functional requirements
  • Ability to learn new technologies and standards, and how to apply them to improve processes
  • Excellent communication, customer service and interpersonal skills

Company Background

SofterWare is headquartered in Fort Washington, with over 200 personnel worldwide. We are a Microsoft Certified Development Partner with thousands of delighted clients throughout the US and internationally, and are featured in the Deloitte Fast 50, Inc. 5000, and Software Magazine Top 500 list of companies and Top Workplaces. SofterWare specializes in developing software for vertical markets – primarily nonprofit organizations, private and public schools, child care centers, and camps. We offer an excellent benefits package, including:
  • Medical, Prescription, Vision, and Dental Insurance
  • Short term disability
  • Pre-Tax Coverage for Dependents and Voluntary Benefits
  • Wellness Program
  • Quarterly Incentive Bonuses
  • 401(k) and Profit Sharing Retirement Plan
  • PTO
  • To learn more about SofterWare, click here! *When responding to this posting, please include a cover letter, and state your salary requirements. Applications missing these elements will be delayed or rejected.