EZ-CARE2
Welcome to the latest issue of the EZ-CARE2 client newsletter! There are many new developments that we are excited to share with you.  This issue is filled with helpful tools and tips that we hope you will find beneficial.  Most importantly, we are proud to announce the upcoming Spring release of EZ-CARE2 Version 7.0.  We have incorporated many of your suggestions as well as some exciting new enhancements in Version 7.0.  Happy reading!

Sincerely,

Lauren Sheehan
Client Relations Manager
lsheehan@softerware.com
EZ to View!
It's EZ to VIEW, manipulate and edit your data with EZ-CARE2.
  • Would you like to review information from several different records at the same time?
  • Are you spending too much time looking for specific data?
  • Are you dreading the time it will take to make the same change to multiple records?
  • Are you eager to improve the communication with your families without working all night?
Your problems are solved when you utilize the EZ-Viewer feature of your EZ-CARE2 software. Activating this feature enables you to access your selected data in a grid (spreadsheet-like) format to manipulate as you wish.

Click here to learn more about how to use the EZ-Viewer feature.
Call for Version 7 Beta Testers
Try Version 7 Early!The excitement and anticipation for the upcoming release of Version 7 continues to grow as we describe the many new features and capabilities to our clients. Some of these include:
  • The ability to schedule a backup to an FTP off-site location
  • Increased performance in speed and data manipulation
  • Auto-fill for quick data-entry into cash receipts
  • Improved Quickbooks integration
  • Multi-user improvements - allows posting processes without the need to have other users exit the system.
  • Improved toolbar graphics.
  • Enhanced transaction processing gateway which provides SafeSave ™, our new feature to securely save (without PCI compliance concerns) parent credit card or bank account information for reuse in Insta-charge, Click-to-pay, and EFT.  Also ACH processing is now available for Click-to-pay and Insta-charge.
New Electronic Delivery
To speed distribution of Version 7, we're moving to all-electronic distribution of the update and manuals via download from the Clients Only Download area of our website. Don't worry, if you still require a CD, you'll be able to contact the support department to request it.

Call for Beta Testers
We are now at the point where we are looking for centers to help us in the Beta testing phase while we complete the documentation, the online help, and the "What's New in Version 7" materials. Please send an email to rleatherman@softerware.com if you would like to receive an early copy of Version 7 and help us test -or- provide feedback on all of these features.

Recent Additions to the SofterWare Family!
We are always excited to introduce you to the newest additions to our team.

In October, Lauren Sheehan was hired as our Client Relations Manager.  Lauren brings a great deal of experience, knowledge, and enthusiasm for outstanding customer service to this position. We're looking forward to her contributions towards improving the satisfaction of all of SofterWare's customers.



Our support team is one of the most critical departments at SofterWare.  Mike Gilbert joined our Support Staff in December.   If you've called for support assistance recently, you may have already had the opportunity to work with him.  We are happy to have Mike as part of our team.



We are investing in your future and ours by continually expanding the exceptional team of employees we have put together to serve you. 

New "Ask the Trainer" Webinar Debuts March 30th
What could be better than having a webinar available to you called "Ask the Trainer"? We're going to host a live forum where your questions on the topics presented at our webinars can be explored in depth. For instance, maybe you forgot or missed the opportunity to ask "how do I invoice someone other than the child's primary parent?" in our Tuition and Payments webinar or "how do I change the tab order of my fields?" in the Customizing Your System webinar.

All you need to bring is your thinking cap. Please submit your questions in advance by email to training@softerware.com or by phone to 1-888-220-8111 ext. 127 so that we can group the questions into similar topics. The webinar will be offered on Monday, March 30 from 1:30 - 3:00 PM Eastern. "See" you there!

To register, click here and go to the link in the To Register section.

How Does Reducing Receivables by Over 40% Sound?
A just completed research study, commissioned by SofterWare, looked at the impact of EZ-CARE2's Click-to-Pay online payment technology on receivables and speed of payment by analyzing actual client data.  The findings were even more dramatic than we anticipated including:

84.6% of payments made online
42.6% Reduction in Receivables
32.6% Increase in Payments by Billing Date


For more details on the study or to request information of how Click-To-Pay can help improve your center's speed of collection click here.
How do you make the best integrated tools for payment processing even better?

  • By eliminating modems, credit card terminals, and extra phone lines
  • With the option to securely store parent payment method data to use again and again
  • Offer lower cost e-check payments to help clients save on credit card processing fees
  • Provide online payments, staff processed one-time payments and automatic preauthorized credit card & ACH processing through one consolidated account
Improved Payment Processing Suite Tools Now Available!



Special Introductory Offer:  Complete Processing Suite (Insta-charge, EZ-EFT and Click-to-pay setup and import utility) just $395.  Normally Over $1100 if Purchased Separately.




For more information click here or contact David Kinneman at 800-220-8109.

"Can We Hear You Now?" by Nathan Relles, President
SofterWare has always been committed to the highest standards of customer satisfaction, and communication has been the foundation of that goal.  With a growing and broader range of clients, we're always looking for ways to make communication easier and to be more responsive.

Click here to read an article that describes some of the ways we are redoubling our efforts to listen to our customers and respond in ways that enhance our value to your organization.
We hope you enjoyed this issue of our newsletter.
Do you have a story or experience to share with other EZ-CARE2 users? Or is there a topic you would like to see more of in the future? We'd love to hear from you.

Call anytime or, send an email to support@softerware.com.